Sportservice
JANUARY 2023
Delaware North and San Diego Padres extend partnership at Petco Park
Delaware North Sportservice and MLB’s San Diego Padres in early 2023 agreed to terms on a 10-year contract extension through the 2036 season.
As part of the agreement, Delaware North – which has operated concessions, premium dining and retail services at Petco Park since its inaugural season in 2004 – will make a number of capital improvements to its operations and fan amenities at the ballpark.
APRIL 2023
Innovative menu items, new partnerships and convenient technology solutions take flight at Delaware North’s 10 MLB locations
Delaware North’s Sportservice division kicked off the 2023 MLB season in April with the introduction of an array of new menu items, innovative technology solutions and the latest in fashion and merchandise.
New food offerings included a variety of locally focused menu items along with creative twists on iconic ballpark staples. Exclusive merchandise options, featuring fashion-forward items from local partnerships, also debuted at several locations.
With a focus on improving the guest experience by reducing wait times, several new fan-facing technology solutions, including mobile ordering, self-service kiosks and autonomous markets, were introduced across the company’s locations, allowing fans to catch more of the on-field action.
JULY/DECEMBER 2023
Customer feedback helps shape food and beverage offerings at arenas
A new concept, the Fan Fare Culinary Council, created by Delaware North’s Customer Insights team, debuted in 2023 within the company’s Sportservice division. The event gives fans the opportunity to sample a variety of menu options, both current and new, and provide their feedback on the items. The goal is to enhance the quality and assortment of food and beverage offerings through consistent engagement with loyal fans.
Two Fan Fare Culinary Councils were held in 2023, one in July at Comerica Park in Detroit and one in December at KeyBank Center in Buffalo, with additional stops planned for future dates.
NOVEMber 2023
Delaware North fuels championship run as Texas Rangers claim World Series title
For the first time in the franchise’s 52-year history, the Texas Rangers were crowned World Series Champions in 2023. Delaware North, the team’s foodservice and retail partner at the Rangers’ Globe Life Field, was there to fuel the championship run with elevated fare and postseason merchandise for every round, receiving accolades from multiple media outlets for their efforts.
In addition to several culinary additions for the postseason, Delaware North debuted a new retail store, Easy Out. The store, featuring Amazon’s Just Walk Out technology and Amazon One, offers customers an assortment of jerseys, T-shirts and specialty retail items.
